Privacy Policy

Association Community Consulting LLC (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of community association leaders, property owners, property managers, vendors, and prospective clients. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, submit an inquiry form, or engage with our services.

By using our website or providing your information, you acknowledge that you have read and agree to this Privacy Policy.

1. Information We Collect

We may collect personal information in the following ways:

A. Information You Provide Directly

Examples include:

• Name
• Email address
• Phone number
• Association name or community
• Role (board member, homeowner, developer, legal counsel, etc.)
• Inquiry details or service request
• Documents voluntarily uploaded or sent to us

B. Website & Technical Information

We may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on our website
• Referring links

This information is used for analytics and website improvement only.

C. Payment Information

For services that require payment, billing details may be collected through secure third-party payment processors. We do not store or process full credit card data on our servers.

2. How We Use Your Information

We use collected information to:

• Respond to inquiries
• Provide consulting services
• Evaluate association operations or documentation
• Improve user experience and site performance
• Communicate updates, proposals, or service-related messages
• Comply with legal requirements or professional standards
• Protect our company from fraud or misuse

We do not sell or share your information with advertisers.

3. Sharing of Information

We may share your information only in the following circumstances:

A. Service Providers

Third-party vendors who help us operate our business (e.g., hosting, analytics, secure file storage, calendar/scheduling tools).

B. Legal or Compliance

If required by law, court order, subpoena, or government agency.

C. Client Engagement

If you formally engage our services, information may be shared:

• • With internal consultants or approved subcontractors
  • With your association board (if authorized)
  • With relevant professionals (e.g., attorneys, auditors, engineers) only with your consent

We do not share client information without permission except when legally obligated.

4. Data Retention

We retain personal and project information:

• For as long as reasonably necessary to provide services
• To comply with professional, tax, or legal obligations
• For documentation of consulting deliverables

To request access to or deletion of your personal information, see Section 9 (Your Rights & Data Requests).

5. Cookies & Analytics

Our website may use cookies and similar tools to:

• Track usage
• Improve navigation
• Analyze performance
• Provide relevant site content

You may disable cookies in your browser, but parts of the site may not function properly.

6. Third-Party Links

Our website may include links to external resources such as CAI publications, Texas legislative websites, and mediation organizations. We are not responsible for the privacy practices or content of third-party websites.

7. Security Practices

We implement commercially reasonable measures to protect your information, including:

• Encrypted communication (HTTPS)
• Credentialed platforms for file sharing
• Limited internal access
• Secure storage of documents

However, no method of digital transmission is 100% secure and we cannot guarantee absolute protection.

8. Consulting Services Are Not Legal Services

Any communication through this website or via email:

• Does not create an attorney–client relationship
• Does not constitute legal advice
• Is not protected by attorney-client privilege

We provide professional community consulting based on industry standards. You should consult licensed legal counsel for any legal matters.

9. Your Rights & Data Requests

You have the right to:

• Access & Portability: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to legal and professional retention obligations.

To exercise any of these rights, please submit your request to acconsultingllc@outlook.com. We will review and respond to your request within a reasonable timeframe.

10. Children’s Privacy

Our website and services are not intended for children under 18. We do not knowingly collect or store children’s information.

11. International Users

While we primarily serve U.S. clients, we may assist international associations. If you submit information from outside the United States, you consent to its transfer and processing within the U.S.

12. Updates to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top will reflect the most recent version.

Your continued use of this site constitutes acceptance of the updated policy.

13. Contact Us

If you have any privacy questions or requests regarding this Privacy Policy or your personal information, please contact us at:

Association Community Consulting LLC
Email: acconsultingllc@outlook.com